Cancellation & Refund Policy

Orders once placed cannot be cancelled. They can be changed to any other products only if informed at the earliest that too if the order is not yet dispatched or we can issue a credit note for the same value valid for next 6 months. To do so, please get in touch by WhatsApp / message / on +971 58 954 2331 or email us assistance@joeyandpooh.com with your order number and your request.

We offer exchange if informed within 3 days of receiving the product. If for some reason you are unsure of the product, and like to exchange it, please mail / call / WhatsApp  us within 3 days of receiving the product along with the new product you want to exchange - assistance@joeyandpooh.comBoth side courier cost has to be borne by the customer. Once the product is received and found intact, we will initiate the exchange.

If by chance your order gets delayed in shipping (delayed by 30-45 business days in shipping) because of Natural / Pandemic / Unforeseen / Courier/ Technical reasons, we would be deducting 10% bank/card charges and processing the refund. Please note the refund can take 15-30 days to process or more in certain cases.

We charge shipping charges as per the weight of the product (city & country wise) for international shipping by chance, if the same doesn't get charged to your order because of a Technical / System / Network error, we would get in touch with you and request to pay the same, if you fail to pay for the same, we would be deducting 10% bank/card charges and processing the refund. Please note the refund can take 15-30 days to process.

PS - As a company policy we don't offer any returns!