Shipping & Delivery
International Shipping, Payments and Delivery.
Do you ship outside of India and Delivery timelines?
All the products will get shipped from Joey and Pooh - India, International shipping rates vary as per product and their volume, If any queries please WhatsApp us at +91-8291471177we would be happy to assist you.
All the products are made to order and takes about 15 working days in making, only ready to ship marked items gets shipped in 2-3 days. & takes 4-5 working days delivery time after the product gets dispatched.
For all other countries we have tied up with the best logistic partners like Indian Post, DHL, Aramex, Fed Ex etc. to provide you with the most reliable and efficient service.
(Here) If by chance your order gets delayed in shipping (delayed by 30-45 business days in shipping) because of Natural / Pandemic / Unforeseen / Courier/ Technical reasons, we would be deducting 10% bank/card charges and processing the refund. please note the refund can take 15-30 days to process or more in certain cases.
(Here) We charge shipping charges as per weight of the product (city & country wise) for international shipping if by chance the same didn’t get charged while placing your order because of any Technical / System / Network error, we would get in touch with you and request to pay the same, if you fail to pay for the same, we would be deducting 10% bank/card charges and processing the refund. please note the refund can take 15-30 days to process.
Please note, you will need to pay any customs duty, taxes or brokerage fee if arises as per the duty structure of the destination country and we will not be responsible for it.
Payment Terms
What are the payment options available?
We offer safe and secure payment options by Stripe for Apple Pay, Credit, Debit, Visa, MasterCard and Amex holders on our website and for Direct orders placed on WhatsApp we offer Apple pay,Gpay, Payment links and Internet Banking options.
Order Confirmation and Shipping
How will I know if my order is shipped?
We will send an email / WhatsAppconfirming your order before shipping the products. We would also be happy to provide you assistance you may require post ordering. We will do our very best to update you on the status of the shipment via the email address, phone or WhatsApp number you would have provided us with.
Delivery Time
(Kindly refer to Exchange & Return for all updated information)
How much time will it take for me to received my products?
All the products are made to order and takes about 15 working days in making, only ready to ship marked items gets shipped in 2-3 days. & takes 4-5 working days delivery time after the product gets dispatched.
The delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.
Kindly note there might be a delay during National holidays & Festivals.
We ship worldwide!
Outlier Locations
Though we use some of India's largest logistics companies for shipping, we are bound in coverage by their reach. In case your address is in a location not served by them we would contact you to do our best to find an alternative solution to make your Joey & Pooh product reach you. In case of any queries, doubts or any random thoughts we are happy to be of service. Just drop us an email at assistance@joeyandpooh.comor WhatsApp us at +91-8291471177
Taxes & Duties
Please note, you will need to pay any customs duty, taxes or brokerage fee if arises as per the duty structure of the destination country and We will not be responsible for it.