Shipping policy

Shipping & Delivery

Shipping, Payments & Delivery

All orders are shipped from Joey & Pooh – India.

Shipping rates vary depending on the product’s weight, volume, and destination.

For any queries, WhatsApp us at +971-589542331 — we’ll be happy to assist you.

All products are made to order and take about 15 working days to craft.

Items marked as “Ready to Ship” are dispatched within 2–4 business days and delivered within 4–5 working days after dispatch.

We’ve partnered with trusted logistics providers like DHL, Aramex, FedEx, and others to ensure reliable worldwide delivery.

Delays & Refunds

In case of unforeseen delays (natural causes, pandemic, courier or technical reasons) extending up to 30–45 business days, a 10% deduction (bank/card processing charges) will apply, and the remaining amount will be refunded.

Refunds may take 15–30 days to process.

If international shipping charges are not applied at checkout due to a technical error, our team will contact you to complete the payment. Failure to pay will result in a 10% deduction (bank/card charges) and a refund within 15–30 days.

Please note: Customs duties, import taxes, or brokerage fees (if applicable) are the buyer’s responsibility as per the destination country’s regulations.

Payment Options

We offer secure payment options via Stripe — supporting Apple Pay, Visa, MasterCard, Amex, Credit & Debit Cards.

For orders placed via WhatsApp, we also accept Apple Pay, Google Pay, Payment Links, and Internet Banking.

Order Confirmation

You’ll receive a confirmation on Email or WhatsApp once your order is placed and again when it’s shipped.

We’ll also share tracking updates through your registered contact details.

For post-order assistance, our team is always available to help.

Delivery Timelines

  • Ready-to-Ship Products: Delivered within 5–10 business days.

  • Made-to-Order Products: Delivered within 15 business days.

Delivery timelines may vary based on location and courier operations.

While we strive for timely delivery, Joey & Pooh is not liable for courier or postal delays, though we’ll help track your order.

Kindly note: Delays may occur during national holidays or festive periods.

For express delivery or customization requests, WhatsApp us at +971-589542331.

Outlier Locations

If your delivery address is in a location not covered by our logistics partners, we’ll reach out to arrange the best possible alternative.

For any queries or assistance, contact us at:

📧 assistance@joeyandpooh.com | joeyandpooh@gmail.com

💬 WhatsApp: +971-589542331

Taxes & Duties

All customs duties, import taxes, and brokerage fees (if applicable) must be borne by the customer as per the laws of the destination country.

Joey & Pooh will not be responsible for these additional charges.