Refund policy

Order, Cancellation & Exchange Policy

Order Cancellations

Orders once placed cannot be cancelled.

However, you may change your order to another product of equal or higher value only if informed before dispatch.

Alternatively, we can issue a credit note of the same value, valid for 6 months.

To request a change, please contact us as soon as possible:

💬 WhatsApp +971-589542331 

📧 assistance@joeyandpooh.com, joeyandpooh@gmail.com

Please note: Some orders are shipped immediately, so timely communication is essential.

Exchange Policy

We offer exchange within 2-3 days of receiving your order.

If you wish to exchange an item, please email us at assistance@joeyandpooh.com, joeyandpooh@gmail.com within 2-3 days of delivery, mentioning your order number and the new product you’d like to exchange it for.

  • The courier cost for both sides of the exchange must be borne by the customer.

  • Once the returned item is received and verified to be in its original, unused condition, your exchange will be processed.

Shipping Delays & Refunds

In case of delays caused by natural events, pandemic, courier, or technical issues, we will deduct 10% (bank/card processing charges) and refund the remaining amount.

Refunds may take 15–30 business days or longer in certain cases.

International Shipping Charges

If, due to a technical or network error, the shipping fee is not applied at checkout, our team will reach out to collect the payment.

If the payment is not completed, a 10% deduction (bank/card processing charges) will apply, and the remaining balance will be refunded within 15–30 business days.

Return Policy

As per company policy, returns are not accepted.

We encourage you to review all product details carefully before placing your order.