Delivery Time:
Products will be shipped within 15 working days.

Any queries/ express delivery/customisation, kindly WhatsApp us at +971589542331

No matter where you’re based, we’ll make sure your order reaches you safely. Please note that customs duties or import fees may apply depending on your country. We recommend checking our Shipping Policy for more details. Rest assured, we’ll do everything we can to ensure a smooth delivery experience!

Taxes & Duties
Please note, you will need to pay any customs duty, taxes, or brokerage fee that arises as per the duty structure of the destination country and we will not be responsible for it.

Exchange Policy

We offer exchange within 2-3 days of receiving your order.

If you wish to exchange an item, please email us at assistance@joeyandpooh.com, joeyandpooh@gmail.com within 2-3 days of delivery, mentioning your order number and the new product you’d like to exchange it for.

• The courier cost for both sides of the exchange must be borne by the customer.

• Once the returned item is received and verified to be in its original, unused condition, your exchange will be processed.

• No exchange or return on products bought in SALE or under offers. 

To request a change, please contact us as soon as possible:

💬 WhatsApp +971-589542331 

📧 assistance@joeyandpooh.com, joeyandpooh@gmail.com

Please note: Some orders are shipped immediately, so timely communication is essential.

Return Policy

As per company policy, returns are not accepted.

We encourage you to review all product details carefully before placing your order.